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Customer Insights - Journeys forum
Unanswered

Lead scoring model

Posted on by 11
Hi Guys,
 
I'm experimenting with automatic lead scoring in Dynamics 365 Customer Insights - journeys.
I've created a lead scoring model as follows:
 
 
I've published the model, but now strange things are happening.
My leads are scored with really high points:
 
 
How is that possible? What could be the issue here?
  • Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Lead scoring model
    Hi Partner,
    Are you thinking that all leads scores are too high?
    We need to look at checking the score of a specific lead.
    If you want to review more granular results, you can select the Scores tab in the scoring model. In the Scores tab, you can see all leads scored by the model with their respective scores and grades.
    For example, if you want to validate your scoring models results, you can access each lead record and review the scores calculated.
    1.Can you share screenshot about scores tab?
    2.Can you share screenshots about more details of gropu1 and group2?
    For example: which path you selected?
     

    I hope you can mark my answer verified if it is helpful! If you have any questions, please feel free to contact me.
    Regards,
    Leah
     

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