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188We would like to set a queue to receive emails from a specific address, and let our users decide what to do with the email : convert to a lead, an opportunity, a case.
But those emails are not appearing at all in the queue, unless we change the view to show all queue items, including the deactivated ones. Then we see all the emails.
Is it possible to keep these emails active ? I didn't set any rule to convert emails to anything. It's very standard.
thanks in advance for any advice !
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