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Hello everyone!
In the new real-time journey, in the segment section, we can apply a filter. If we do that and then click on a segment created in the customer insight source in the list to open it, when you go back to the segment list, your filter is gone.
Very annoying. Does anyone have a workaround?
Hi there, I’m seeing the same behaviour you described: in Segments the grid forgets your tweaks (filters, columns) after a refresh or opening and closing a segment, unlike what happens on Contacts. If you keep applying the same filter, so repetitive work, two quick fixes could help:
I guess when you apply filters in the view they way you described in the screenshot, they are not saved anywhere, and the URL does not change. When you click on a segment and go back, the view resets to display all segments, meaning your filters are not retained.
Personally, if I apply a filter and want to keep it from being wiped out, I use "STRG" on my keyboard. When clicking on a specific segment, I hold "STRG" at the same time. This opens the segment in a new tab, allowing me to work there while keeping my original tab with the applied filters intact. Once I’m done, I can simply close the new tab without losing my filtered view.
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