Autonumber field working only on one form

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Posted on by meenoo

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Hi,

I have a custom entity which is basically a portal request form.

We have two request forms in dynamics 365, one is for portal users and the other for dynamics users. Once users submit a request through portal, a request id(autonumber field) gets generated. I have set this request id field as a autonumber field. Everything is working fine when request form is saved from portal side, auto number gets generated without any issues. But on the dynamics form, the auto number won't work. I get an error on saving the form as it is a required field. I am not sure what to troubleshoot, because the fields are setup only once and used on multiple forms. Why would auto number field work on one form and not on the other? Any suggestions on troubleshooting would be great. Thanks for any help!

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RaviKashyap 55,410 Moderator on at

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Hi,

As per the error, did you verify the issue after changing the requirement level from Required to Optional? The reason I can think of is that you may not have this firl on the portal form so that is why portals are not throwing field is required message.

I think once you change the requirement level, it will work.

Hope this helps.