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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Error 500 when calling...
Microsoft Dynamics CRM (Archived)

Error 500 when calling CancelSalesOrder action using webapi javascript

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Posted on by Community Member Microsoft Employee

I'm trying to cancel an order programmatically using the CancelSalesOrder action. I've tried every which way syntax but keep getting either a 400 (bad request) or 500 (server error).

Here is the syntax that gives me error 500, what am I doing wrong?

var parameters = {};
var orderclose = {};

orderclose.salesorderid = "4210B4C1-C1F3-4460-8615-1BE68FDFCC40";
orderclose["@odata.type"] = "Microsoft.Dynamics.CRM.salesorder";
parameters.OrderClose = orderclose;
parameters.Status = 100000017;

var req = new XMLHttpRequest();
req.open("POST", Xrm.Page.context.getClientUrl() + "/api/data/v8.2/CancelSalesOrder", true);
req.setRequestHeader("OData-MaxVersion", "4.0");
req.setRequestHeader("OData-Version", "4.0");
req.setRequestHeader("Accept", "application/json");
req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
req.onreadystatechange = function() {
    if (this.readyState === 4) {
        req.onreadystatechange = null;
        if (this.status === 204) {
           
            //Success - No Return Data - Do Something
        } else {
           
            Xrm.Utility.alertDialog(this.statusText);
        }
    }
};
req.send(JSON.stringify(parameters));

As a secondary question why does the cancel order dialog (called by the Cancel button on the Order form ribbon) have a description and cancel date value that a user can provide? Where is description and cancel date stored? Why aren't these fields a part of the API? 

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error 500 when calling CancelSalesOrder action using webapi javascript

    If it's an OrderClose in every case of this action it seems weird to have to specify it. Thanks again for your help!

  • jlattimer Profile Picture
    jlattimer 24,558 on at
    RE: Error 500 when calling CancelSalesOrder action using webapi javascript

    In this case - we're creating the OrderClose record which is required to cancel/complete an Order. So in this request were creating that record, and in the line in question, specifying the type of entity were creating and passing into the Cancel request.  

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Error 500 when calling CancelSalesOrder action using webapi javascript

    Thanks so much! That worked!

    I tried a syntax virtually identical to the one you responded with, with the only difference :

    orderclose["@odata.type"] = "Microsoft.Dynamics.CRM.orderclose";

    in my version was:

    orderclose["@odata.type"] = "Microsoft.Dynamics.CRM.salesorder";

    How were you able to determine that the type should be orderclose?

  • Verified answer
    jlattimer Profile Picture
    jlattimer 24,558 on at
    RE: Error 500 when calling CancelSalesOrder action using webapi javascript

    Something like this:

    var parameters = {};
var orderclose = {};
orderclose["salesorderid@odata.bind"] = "/salesorders(DDD69AD1-B4FA-E611-8109-FC15B4286724)";
orderclose["@odata.type"] = "Microsoft.Dynamics.CRM.orderclose";
parameters.OrderClose = orderclose;
parameters.Status = 4;

var req = new XMLHttpRequest();
req.open("POST", Xrm.Page.context.getClientUrl() + "/api/data/v8.2/CancelSalesOrder", true);
req.setRequestHeader("OData-MaxVersion", "4.0");
req.setRequestHeader("OData-Version", "4.0");
req.setRequestHeader("Accept", "application/json");
req.setRequestHeader("Content-Type", "application/json; charset=utf-8");
req.onreadystatechange = function() {
    if (this.readyState === 4) {
        req.onreadystatechange = null;
        if (this.status === 204) {
            //Success - No Return Data - Do Something
        } else {
            Xrm.Utility.alertDialog(this.statusText);
        }
    }
};
req.send(JSON.stringify(parameters));


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