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Sometimes when a customer claims warranty and we go to set up an RMA The system will not let us put in the serial number of the part we sold them. After a serial lot trace the last action against the item was the invoice selling it. If I go to the database on IV00200 it says the serial number isn't there. I know I am missing something if some one could please educate me it would be greatly appreciated.
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André Arnaud de Cal...
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Martin Dráb
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