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Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Purchase Order Run-tim...
Microsoft Dynamics RMS (Archived)

Purchase Order Run-time error: 3711

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Posted on by Community Member
When generating a new purchase order, we get the following message after entering 2 or 3 items.
Run-time error '3711':
Operation cannot be performed while executing asynchronously
We have re-indexed the database several times.
The version is RMS 2.0155

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  • Community Member Profile Picture
    Community Member on at

    did you update you RMS?   let me know if you need help.  Also RPS smart tools from retailpossolutions.com will save you time and money.  Download free.

  • Community Member Profile Picture
    Community Member on at

    Cumulative update 5 has been installed and database has been updated to version 2.02002

  • Suggested answer
    Antonijo Todorovik Profile Picture
    Antonijo Todorovik 4,025 on at

    Hi there.

    This was previously answered, let see if I remember it...

    1º) You need to update the software to the latest update. I think this issue was solved with the Hotfix #27 (v2.0.0162), but not complety sure, think it had some issues on some of the Operating Systems ...

    2º) If 1º doesn't work, try to update/change the maximum SQL memory: check how much RAM memory your PC has, let say 4 GB. Use SQL Server Management Studio (download for free, for your SQL version), connect to the server you use in RMS, open the properties of the Server in the memory node, and put the value to be at least 33% of the RAM memory your PC has...

    Hope this helps, keep us updated...

    Kind Regards, A.

  • Community Member Profile Picture
    Community Member on at

    All of the latest hot fixes are now installed. Version is RMS 2.0.2000

    Currently the workstation experiencing the problem is connected via Belkin wireless to the server.  The database connection has not been lost. All computers are Dell Optiplex 960 Windows 7 Pro.

  • Community Member Profile Picture
    Community Member on at

    Hotfix #27 for version 2.0.0162 contains the following fix.

    Error message when you try to modify or add items to a purchase order in Microsoft Dynamics RMS Store Operations Manager: "Run-time error '3711': Operation cannot be performed while executing asynchronously"

    Hope this helps.

    Hotrod

  • Antonijo Todorovik Profile Picture
    Antonijo Todorovik 4,025 on at

    Well, it should have been fixed with Hotfix #27 (v2.0.0162).

    Sorry for not being able to help You more.

    Regards, A.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Mr. Cowan,

    To the best of my knowledge, wireless has never been supported in a RMS environment. You may be best served to connect the workstation via Ethernet like the rest of the environment. A runtime error is typically attributed to lack of stability on the network, lack of available resources on the network, or conflicts between device drivers. If you are getting the error on one machine and it's wireless I recommend you address that first.  

  • Community Member Profile Picture
    Community Member on at

    One other suggestion for anyone else experiencing this issue: Change the server connection via store operations administrators from [local] or the [server/machine name] or the [IP address] to a tcp: server ipaddress,1433 connection.

  • Community Member Profile Picture
    Community Member on at

    Hi Tom any chance you might update us with the current status of the 3711 error please?

    Thanks

  • Community Member Profile Picture
    Community Member on at

    This problem still exists. We ran a cat5 cable to the managers pc so this station is now connected by Ethernet. All computers are Windows 7 Professional. This customer is scheduled for RMS CU5.

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