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Microsoft Dynamics CRM (Archived)

Can not create work flows on a multi-select field.

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Posted on by 15

I have recently created a multi-select field for Job Roles within Contacts. This displays and works on our standard form without a problem but when I try to carry out a multiple record edit or build it into a workflow the multi-select field fails to display on the form.

From my research around this problem I found the question Multi-select field added but will not appear on Form where huzefa85 stated 'This issue happens when the form is using the classic layout and not the new layout that support Multi-select fields.'

This appears to be the logical explanation to my problem as the forms do look like the old layout style. Can anyone confirm this as a known issue and is there a work around? Also is there a planned fix if this is the case.

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  • Verified answer
    Ben Thompson Profile Picture
    6,350 on at

    It is a known issue but I'm not sure if a fix is planned for it - I'm sure the workflow editor will be updated at some point but I don't think anyone knows when....

    The current workaround would be to create a custom workflow activity to perform the changes you wish to make to your multi-select optionset or just write a plugin instead...

  • Verified answer
    Alex Fun Wei Jie Profile Picture
    33,628 on at

    Hi,

    FYI, multi select option set has its own limitations. You can refer below blog for more information.

    nishantrana.me/.../limitations-of-multi-select-option-sets-in-dynamics-365-ce

    any workarounds?

    - write plugin or custom workflow.

  • P Dreyer Profile Picture
    15 on at

    Thank you,

    I think I'll have to wait for the update as my JavaScript is 'can just about read with very basic writing' and the custom workflow builder uses the classic form type to select where changes are made.

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