Hello
In my example below, do the schedule settings affect which day contacts move through this tile?
Or will this tile always wait one week, irrespective of the settings in Schedule
Thanks
Pete
Hi petemurray,
If you want Microsoft employees to confirm this,I suggest you create a support ticket for professional assistance following the below procedure.
Thanks - I'm glad we worked it out together!
I would be interested to have this confirmed by a Microsoft employee.
Pete
Hi petemurray,
Oh!!!
Maybe you are right.
I missed this scenario route because I tested it on the same day.
Based on your testing, the logic order should be you said.
Thank you for sharing this with me and helping me to learn more.:)
Hi Leah
Thanks for your reply. It's really helpful.
When I did a test I got a different answer.
Here's what I found...
I received the email at 00:05 on Thursday morning.
This makes me think that the logic order is
If the logic is as you mentioned, I'd have received the email at 01:00?
Do you think my assumption is correct?
Pete
Hi petemurray,
If you set schedule in the 'wait for' tile, you must met scheduled day firstly, then 'wait for' duration will begin.
What does it mean?
Depending on your screenshot, if the start date is "Wednesday" or "Thursday", it will first wait until "Wednesday" or "Thursday" and then wait another week before moving to the next action.
For testing, i have created two customer journey(Today is thursday):
(1)If you set Thursday:
Moved to the next stage after one hour
(2)If you set Wednesday:
Despite the fact that an hour has passed, there will still be no change
André Arnaud de Cal...
292,160
Super User 2025 Season 1
Martin Dráb
230,962
Most Valuable Professional
nmaenpaa
101,156