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Schedule settings in Wait For tile

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Posted on by All My Systems

Hello

In my example below, do the schedule settings affect which day contacts move through this tile?
Or will this tile always wait one week, irrespective of the settings in Schedule

Thanks
Pete

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Leah Ju Microsoft Employee on at

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Hi petemurray,

If you set schedule in the 'wait for' tile, you must met scheduled day firstly, then 'wait for' duration will begin.

What does it mean?

Depending on your screenshot, if the start date is "Wednesday" or "Thursday", it will first wait until "Wednesday" or "Thursday" and then wait another week before moving to the next action.

For testing, i have created two customer journey(Today is thursday):

(1)If you set Thursday:

Moved to the next stage after one hour

(2)If you set Wednesday:

Despite the fact that an hour has passed, there will still be no change

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All My Systems 84 on at

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Hi Leah

Thanks for your reply. It's really helpful.

When I did a test I got a different answer.

Here's what I found...

I started a journey at 10am on Wednesday

This was the criteria

I received the email at 00:05 on Thursday morning.

This makes me think that the logic order is

Wait for one hour

Proceed when schedule allows

If the logic is as you mentioned, I'd have received the email at 01:00?

Do you think my assumption is correct?

Pete

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Leah Ju Microsoft Employee on at

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Hi petemurray,

Oh!!!

Maybe you are right.

I missed this scenario route because I tested it on the same day.

Wait for one hour

Proceed when schedule allows

Based on your testing, the logic order should be you said.

Thank you for sharing this with me and helping me to learn more.:)

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All My Systems 84 on at

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Thanks - I'm glad we worked it out together!

I would be interested to have this confirmed by a Microsoft employee.

Pete

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Leah Ju Microsoft Employee on at

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Hi petemurray,

If you want Microsoft employees to confirm this,I suggest you create a support ticket for professional assistance following the below procedure.

Get Help + Support - Dynamics | Microsoft Docs

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