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ReportI am following Simulator for Channel Integration Framework v. 2.0 and Dynamics 365 Customer Service to add a voice channel in CIF 2.0, I have done the basic configurations e.g. import solution, Add notification templates, Add application tab templates, Add session templates, Add voice channel providers and Add agent experience profiles.
But under Run the simulator for inbound interactions it mentioned /Run the simulator in the Customer Service workspace. You can configure the parameters (media type, Notify template, Session template etc) to simulate an inbound interaction/.
But it' not mentioned where to configre these parameters exactly, and i can't find simulator on /Customer Service workspace/ page.!
Can anybody help me in it?
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