Active Directory not visible while adding new user in RTC

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Posted on by Sulav Thapaliya

Hello All,

I have installed Active Directory Service in main server.It is in domain

I am trying to add a new user from Active Directory but the problem is it shows only my local server.

What is the problem help?

Any help will be apprecirated.

Thanks in Advance

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Community Member Microsoft Employee on at

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RE: Active Directory not visible while adding new user in RTC

Hi Sulave ,

1.Make sure the said ERP Server is part of the AD /Domain

2. Try adding the user with DOMAIN\USERNAME and Validator

3.Check the permissions on AD

4.Restart the Service if required
TharangaC 23,116 on at

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RE: Active Directory not visible while adding new user in RTC

were you able to resolve the issue?
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TharangaC 23,116 on at

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RE: Active Directory not visible while adding new user in RTC

Try with the domainname\user and check the user. It will validate the user from the domain. If that is not working please check if your computer is in the domain and it has the necessary permission to connect to domain.
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Community Member Microsoft Employee on at

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RE: Active Directory not visible while adding new user in RTC

you should try with domain\user and validate with credentials in user name.
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Ashwini Tripathi 4,624 on at

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RE: Active Directory not visible while adding new user in RTC

Their could be n no of reasons.

You need to check, if your system is joined to domain.

You have logged in with domain account.

Service is running under domain account.

You have sufficient permission to explore the AD.
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Rabin 2,976 on at

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RE: Active Directory not visible while adding new user in RTC

Hi Sulabh,

Try checking Domain Level, Firewall, User Permission... and let us know if it does not solved the problem.
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Alexander Ermakov 28,094 on at

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RE: Active Directory not visible while adding new user in RTC

Do you mean that when pressing assist button on Windows User Name in the Windows Authentication pane of User Card, you are not able to drill to your AD tree? It might be caused by the fact that user does not have enough rights or his machine is not this domain...
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Amol Salvi 18,694 on at

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RE: Active Directory not visible while adding new user in RTC

Hope user machine is in domain