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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Active Directory not v...
Microsoft Dynamics NAV (Archived)

Active Directory not visible while adding new user in RTC

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Posted on by Sulav Thapaliya 12

Hello All,

I have installed Active Directory Service in main server.It is in domain

I am trying to add a new user from Active Directory but the problem is it shows only my local server.

What is the problem help?

Any help will be apprecirated.

Thanks in Advance

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I have the same question (0)
  • Suggested answer
    Amol Salvi Profile Picture
    Amol Salvi 18,698 on at

    Hope user machine is in domain

  • Suggested answer
    Alexander Ermakov Profile Picture
    Alexander Ermakov 28,096 on at

    Do you mean that when pressing assist button on Windows User Name in the Windows Authentication pane of User Card, you are not able to drill to your AD tree? It might be caused by the fact that user does not have enough rights or his machine is not this domain...

  • Suggested answer
    Rabin Profile Picture
    Rabin 2,976 on at

    Hi Sulabh,

    Try checking Domain Level, Firewall, User Permission... and let us know if it does not solved the problem.

  • Suggested answer
    Ashwini Tripathi Profile Picture
    Ashwini Tripathi 4,624 on at

    Their could be n no of reasons.

    You need to check, if your system is joined to domain.

    You have logged in with domain account.

    Service is running under domain account.

    You have sufficient permission to explore the AD.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    you should try with domain\user and validate with credentials in user name.

  • Suggested answer
    Tharanga Chandrasekara Profile Picture
    Tharanga Chandrasekara 23,118 on at

    Try with the domainname\user and check the user. It will validate the user from the domain. If that is not working please check if your computer is in the domain and it has the necessary permission to connect to domain.

  • Tharanga Chandrasekara Profile Picture
    Tharanga Chandrasekara 23,118 on at

    were you able to resolve the issue?

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Sulave ,

    1.Make sure the said ERP Server is part of the AD /Domain

    2. Try adding the user with DOMAIN\USERNAME and Validator

    3.Check the permissions on AD

    4.Restart the Service if required

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