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Invoices being sent to the wrong customer

Posted on by 318

Hello, Invoices are being sent to the wrong customer. This is quite a big issue as customers will be receiving pricing that we are quoting other customers. Also is a GDPR issue. An example is SIN-1047449, this has been sent to alan@epoole.co.uk when it shouldn't get sent anywhere (discard the email draft) as it's just a cash sale.

Screenshot-2023_2D00_02_2D00_13-105547.png

  • Yumiko Profile Picture
    Yumiko 318 on at
    RE: Invoices being sent to the wrong customer

    I am referring to this ever growing list of errors created by the Batch Post and Send Invoice report each day.

    0576.708e8152_2D00_9eb0_2D00_4016_2D00_8721_2D00_1579e6250a08.png

    We also had an error last night which doesn't even have an error message.

    0820.89786baf_2D00_4b59_2D00_4738_2D00_9812_2D00_23609a3d8282.png

  • Suggested answer
    NAV_with_Narang Profile Picture
    NAV_with_Narang 2,234 Super User 2024 Season 1 on at
    RE: Invoices being sent to the wrong customer

    Hi Yumiko - Seems like this has been wrongly setup by your partner/CSP who may have implemented your business central or is supporting you right now. It will be difficult to troubleshoot why document mailing is being shown, seems like the option is activated. Seems to me your Document Mailing is related with your JQ fails

    As suggested, the best way is to engage your developers at this moment.

  • Ahmed Mohamed Rafik Profile Picture
    Ahmed Mohamed Rafik 3,049 User Group Leader on at
    RE: Invoices being sent to the wrong customer

    Please check also the customer card for Customer & Contact email

  • Yumiko Profile Picture
    Yumiko 318 on at
    RE: Invoices being sent to the wrong customer

    Hi,

    Why our job queue entries is getting filled with errors for "Document Mailing" by the job?

    I'm not sure if related but each time the job queue runs, this list of failed job entries increases

    8424.Screenshot-2023_2D00_02_2D00_13-105547-_2800_1_2900_.png

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Invoices being sent to the wrong customer

    Hello,

    Feel free to raise this question to Microsoft via your partner or CSP.

    Thank you.

  • Yumiko Profile Picture
    Yumiko 318 on at
    RE: Invoices being sent to the wrong customer

    Why our job queue entries is getting filled with errors for "Document Mailing" by the job?

    I'm not sure if related but each time the job queue runs, this list of failed job entries increases

    Screenshot-2023_2D00_02_2D00_13-105547-_2800_1_2900_.png

  • Yumiko Profile Picture
    Yumiko 318 on at
    RE: Invoices being sent to the wrong customer

    Why our job queue entries is getting filled with errors for "Document Mailing" by the job?

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 72,941 Super User 2024 Season 2 on at
    RE: Invoices being sent to the wrong customer

    Hi, Is Document Layouts set up?

    More details:

    Change default customer/vendor email address when sending emails (For example, sending an order to A, sending an invoice to B)

    https://yzhums.com/31281/

    Hope this helps.

    Thanks.

    ZHU

  • Suggested answer
    NAV_with_Narang Profile Picture
    NAV_with_Narang 2,234 Super User 2024 Season 1 on at
    RE: Invoices being sent to the wrong customer

    You may reach out to a developer yes or check by yourself. You can send him this community link so that he can follow some troubleshooting steps as listed above

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 21,091 Super User 2024 Season 1 on at
    RE: Invoices being sent to the wrong customer

    First you can check with "Email Outbox" page and check there what has been sent and to whom, if required you can connect with the developer to dig out more.

    Thanks.

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