Hello, Invoices are being sent to the wrong customer. This is quite a big issue as customers will be receiving pricing that we are quoting other customers. Also is a GDPR issue. An example is SIN-1047449, this has been sent to alan@epoole.co.uk when it shouldn't get sent anywhere (discard the email draft) as it's just a cash sale.
I am referring to this ever growing list of errors created by the Batch Post and Send Invoice report each day.
We also had an error last night which doesn't even have an error message.
Hi Yumiko - Seems like this has been wrongly setup by your partner/CSP who may have implemented your business central or is supporting you right now. It will be difficult to troubleshoot why document mailing is being shown, seems like the option is activated. Seems to me your Document Mailing is related with your JQ fails
As suggested, the best way is to engage your developers at this moment.
Please check also the customer card for Customer & Contact email
Hi,
Why our job queue entries is getting filled with errors for "Document Mailing" by the job?
I'm not sure if related but each time the job queue runs, this list of failed job entries increases
Hello,
Feel free to raise this question to Microsoft via your partner or CSP.
Thank you.
Why our job queue entries is getting filled with errors for "Document Mailing" by the job?
I'm not sure if related but each time the job queue runs, this list of failed job entries increases
Why our job queue entries is getting filled with errors for "Document Mailing" by the job?
Hi, Is Document Layouts set up?
More details:
Change default customer/vendor email address when sending emails (For example, sending an order to A, sending an invoice to B)
Hope this helps.
Thanks.
ZHU
You may reach out to a developer yes or check by yourself. You can send him this community link so that he can follow some troubleshooting steps as listed above
First you can check with "Email Outbox" page and check there what has been sent and to whom, if required you can connect with the developer to dig out more.
Thanks.
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