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Invoices being sent to the wrong customer

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Posted on by Yumiko

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Hello, Invoices are being sent to the wrong customer. This is quite a big issue as customers will be receiving pricing that we are quoting other customers. Also is a GDPR issue. An example is SIN-1047449, this has been sent to alan@epoole.co.uk when it shouldn't get sent anywhere (discard the email draft) as it's just a cash sale.

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Yumiko 318 on at

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RE: Invoices being sent to the wrong customer

I am referring to this ever growing list of errors created by the Batch Post and Send Invoice report each day.

We also had an error last night which doesn't even have an error message.
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NAV_with_Narang 2,236 Super User 2024 Season 1 on at

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RE: Invoices being sent to the wrong customer

Hi Yumiko - Seems like this has been wrongly setup by your partner/CSP who may have implemented your business central or is supporting you right now. It will be difficult to troubleshoot why document mailing is being shown, seems like the option is activated. Seems to me your Document Mailing is related with your JQ fails

As suggested, the best way is to engage your developers at this moment.
Ahmed Mohamed Rafik 3,049 User Group Leader on at

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RE: Invoices being sent to the wrong customer

Please check also the customer card for Customer & Contact email
Yumiko 318 on at

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RE: Invoices being sent to the wrong customer

Hi,

Why our job queue entries is getting filled with errors for "Document Mailing" by the job?

I'm not sure if related but each time the job queue runs, this list of failed job entries increases
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Marco Mels on at

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RE: Invoices being sent to the wrong customer

Hello,

Feel free to raise this question to Microsoft via your partner or CSP.

Thank you.
Yumiko 318 on at

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RE: Invoices being sent to the wrong customer

Why our job queue entries is getting filled with errors for "Document Mailing" by the job?

I'm not sure if related but each time the job queue runs, this list of failed job entries increases
Yumiko 318 on at

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RE: Invoices being sent to the wrong customer

Why our job queue entries is getting filled with errors for "Document Mailing" by the job?
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YUN ZHU 74,115 Super User 2024 Season 2 on at

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RE: Invoices being sent to the wrong customer

Hi, Is Document Layouts set up?

More details:

Change default customer/vendor email address when sending emails (For example, sending an order to A, sending an invoice to B)

https://yzhums.com/31281/

Hope this helps.

Thanks.

ZHU
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NAV_with_Narang 2,236 Super User 2024 Season 1 on at

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RE: Invoices being sent to the wrong customer

You may reach out to a developer yes or check by yourself. You can send him this community link so that he can follow some troubleshooting steps as listed above
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Nitin Verma 21,091 Super User 2024 Season 1 on at

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RE: Invoices being sent to the wrong customer

First you can check with "Email Outbox" page and check there what has been sent and to whom, if required you can connect with the developer to dig out more.

Thanks.