web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / AR: credit memo vs. re...
Microsoft Dynamics GP (Archived)

AR: credit memo vs. return

(0) ShareShare
ReportReport
Posted on by Community Member

Hello, is there anywhere where I can find a summary of the differences between an AR credit memo vs. AR Return type transaction?

For example, something like this:

Credit Memo:

  • Reduces customer balance
  • Can not refund money
  • Can not impact bank rec
  • Does not impact cash account

Return

  • Reduces customer balance
  • Can refund money via cash, check, credit card
  • Shows as neg receipt in bank rec
  • reduces cash account

 

Anywhere I can find a summary like this?

Thanks!

 

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

    From the good old GP Help files . . .

     

    Credit Memos

    Use credit memos to record any decrease in a customer's balance that isn't the result of a payment. The difference between a credit and a return is that a credit memo credits a customer's account. A return credits a customer’s credit card balance or account with your company, and reverses tax and commission amounts that were previously entered.

    Returns

    Use returns to record the return of a product. You can use returns to decrease the customer's balance, if the customer hasn't received cash for the return. The difference between a credit and a return is that a credit memo credits a customer's account. A return credits a customer’s credit card balance or account with your company, and reverses tax and commission amounts that were previously entered.

     

    Hope this Help helps!

  • CU27080235-0 Profile Picture
    CU27080235-0 on at
    Does Blinkit refund money?
     
    Blinkit has a policy of automatically initiating a refund( contact :0-63-03,966+936- ) to your bank account if a payment has been wrongfully made and credited to your credit card account or bank account....

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics GP (Archived)

#1
mtabor Profile Picture

mtabor 1

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans