web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / AX 2012 R3 Retail Mode...
Microsoft Dynamics AX (Archived)

AX 2012 R3 Retail Modern POS Username password validation failed

(0) ShareShare
ReportReport
Posted on by Nirvana115 4,921

Hi all,

I have some trouble doing mPOS device activation on the Contoso demo

In the event viewer I get the following errors:

Username password validation failed: transaction service profile '000160' not found in AX.

This profile 000160 work fine in POS.

Regards,

*This post is locked for comments

I have the same question (0)
  • Nirvana115 Profile Picture
    Nirvana115 4,921 on at

    hi all,

    In Ax 2012 R3 Retail > Setup > POS > POS registers : I can't found Real-Time Service profile.



    Regards,

  • Nirvana115 Profile Picture
    Nirvana115 4,921 on at

    Hi all,

    The error log From MPOS :

    CommerceRuntimeException was thrown.Microsoft.Dynamics.Commerce.Runtime.DataValidationException: Handler for request type Microsoft.Dynamics.Commerce.Runtime.Services.Messages.UserLogOffServiceRequest not found.
ValidationResults: 
   à Microsoft.Dynamics.Commerce.Runtime.Workflow.AuthenticationHelper.GetUserService(RequestContext context, Request request, String authenticationProvider)
   à Microsoft.Dynamics.Commerce.Runtime.Workflow.AuthenticationHelper.LogOff(RequestContext context, UserLogOffRequest request)
   à Microsoft.Dynamics.Commerce.Runtime.Workflow.UserLogOffRequestHandler.Process(UserLogOffRequest request)
   à Microsoft.Dynamics.Commerce.Runtime.Workflow.WorkflowRequestHandler`2.Execute(Request request)
   à Microsoft.Dynamics.Commerce.Runtime.Workflow.Composition.PipelineRequestHandler.Execute(IRequestHandler handler, Request request)


    Regards,

  • Nirvana115 Profile Picture
    Nirvana115 4,921 on at

    After Activation MPOS, i have thie Message :

    initialization data loading failure

    Regards,

  • Solozmar Profile Picture
    Solozmar 796 on at

    I presume you've run the retail initialization in Retail parameters?  

  • Nirvana115 Profile Picture
    Nirvana115 4,921 on at

    Hi Matricle,

    I run the retail initialization first time when i install Retail.

    what is the solution ?

    Cdt,

  • Solozmar Profile Picture
    Solozmar 796 on at

    Is that the only error you are getting?  "initialization data loading failure."

    Are you getting this on the tablet, or in the windows event logs?  

  • Solozmar Profile Picture
    Solozmar 796 on at

    What version of MPOS did you install?

  • Nirvana115 Profile Picture
    Nirvana115 4,921 on at

    AX 2012 R3 CU8

    MPOS V 6.3.1000.309

  • Nirvana115 Profile Picture
    Nirvana115 4,921 on at

    I get this error on the tablet.

  • Solozmar Profile Picture
    Solozmar 796 on at

    Keep in mind that the activation calls Real Time Sever to verify user credentials and activation credentials.  If this is successful, the device will change to "Activated" in AX (Retail > Setup > Devices).  Is the device showing as activated?

    When the device activates,  it downloads the device initialization data from the Channel Database.  

    Have you done all the setup for the terminal?  

    - Functionality profile

    - Hardware Profile

    - Screen layouts

    - Payment connector

    - If you set the tablet back to "Pending" under devices and try to activate, do you get the same error?

    - Are you getting any error at all in the windows event logs  or in the SQL logs?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
CP04-islander Profile Picture

CP04-islander 24

#2
Michel ROY Profile Picture

Michel ROY 14

#3
Jagadabi Profile Picture

Jagadabi 6

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans