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ReportIm trying to close the incidente (case) in CRM but im getting this error..
"This message can not be used to set the state of incident to Closed. In order to set state of incident to Closed, use the CloseIncidentRequest message instead.
im trying to RESOLVE the case with different options but nothing..
Entity Name
Cases
{
"_statecode_label": "Resolved",
"_statuscode_label": "Processed",
"srm_serviceaddressstate": "1",
"statecode": 1
}
other option
Entity Name
Cases
{
"_srm_closestatus_label": "Resolve",
"_statecode_label": "Resolved",
"_statuscode_label": "Processed",
"srm_serviceaddressstate": "Resolved",
"statecode": 1,
"statuscode": 100000006
}
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