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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Dynamics V9 Import...
Microsoft Dynamics CRM (Archived)

CRM Dynamics V9 Importing very slow & other issues

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Posted on by Richard_MSD

We have created some new instances of Dynamics CRM V9 online hosted in the UK data center  and have found that it is incredibly slow to import data, for example a simple import of 100 records into the account table took over 30 minutes this test was run on several V9 instances including one OotB with no customizations applied and all took an excessive amount of time of 30 minutes. Importing the same data set into a V8 database took under a minute as expected. The problem is consistent across different browsers and machines and both import file types  CSV  & XML.

We have also noted other problems with V9 such as a simple workflow takes minutes to fire, business processes not working, the standard revise quote functionality fails to work.

Has anyone else experienced issues with V9 particularly if hosted in the UK CRM11 data center.

We have raised the issue with Microsoft but thus far they have not been able to resolve the issue.

Thanks

Richard

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  • Drongo Profile Picture
    Drongo 45 on at
    RE: CRM Dynamics V9 Importing very slow & other issues

    We just talked into support, monitored performance, monitored ip addresses from where we are getting http requests from plugins, monitored database sql errors in the Google Chrome request log. Then we talked with microsoft for 2 month, we were transfered to engineers in tier 2 or 3 i think, who applied some custom monitoring for our performance. And meanwhile they transfered or assigned for us more hardware resources. This was realy internal problem, so we needed just to push this issue. It was realy critical for us for that time. For now it is still not perfect, we are able to process only 800k async procesees per day and make not much than 35kk api requests. But it is still better than what was right after update.

  • Vasanthkumar Profile Picture
    Vasanthkumar 120 on at
    RE: CRM Dynamics V9 Importing very slow & other issues

    Hi, We are facing the performance issue in Production instance. Could you please guide me for change the hardware for dynamics 365 online?

  • Drongo Profile Picture
    Drongo 45 on at
    RE: CRM Dynamics V9 Importing very slow & other issues

    After update 8.2->9.0 our production instance was moved to different harware that was realy slow. After 2 monthes of fighting we got better hardware for our dynamics 365 online instance. 

  • Michael Dohr Profile Picture
    Michael Dohr on at
    RE: CRM Dynamics V9 Importing very slow & other issues

    Hi Eric,

    did you ever hear back from Microsoft what casued this issue. We experience the same thing vo v9 solutions  - they are in "waiting for resources" - status quite long. Once started, the time needed to import the solution is fine.

    thanks!

  • Aric Levin Profile Picture
    Aric Levin 30,188 Moderator on at
    RE: CRM Dynamics V9 Importing very slow & other issues

    I would open a support ticket with Microsoft.

    We are using V9 in US territory, but have not experienced such slow performance.

    I have heard of few cases of slow performance in UK data center though...

  • Nevene Profile Picture
    Nevene on at
    RE: CRM Dynamics V9 Importing very slow & other issues

    HI,

    We experience the same problems. We created  new V9 instances for DEV and  TEST to prepare for new V9 version. Very slow import of data ( 4 records took 30 minutes ). Workflows Waiting for resources for several minutes.

    If we have to move this to production it will be a disaster !.

    Somebody knows what is the solution or when Microsoft will offer a remedy ?

    Already V8 was not lightening fast. This is really not an improvement.

    Kr

    Eric Neven.

  • Michal Abraham Profile Picture
    Michal Abraham 385 on at
    RE: CRM Dynamics V9 Importing very slow & other issues

    Hi,

    another issue appeared just few hours ago. We cannot publish any customization. It always ends with Error without any details - it just says go to the Forums ;-)

    Michal

  • Richard_MSD Profile Picture
    Richard_MSD on at
    RE: CRM Dynamics V9 Importing very slow & other issues

    Hi Michal

    Thanks for responding its good to know we are not alone. I've just finished a call with Microsoft who now acknowledge this is an issue so I'll keep you informed of any news.

    Best regards

    Richard

  • Michal Abraham Profile Picture
    Michal Abraham 385 on at
    RE: CRM Dynamics V9 Importing very slow & other issues

    Hi Richard,

    we have the CRM V9 in crm4 environment, but experiencing similar issues as you.

    Asynch process refuse to fire, we get only waiting for resources status, but it takes hours to event start. Also we have a problem with Voice of Customer - the responses never synch back to CRM.

    Also raised with MS, but no solution so far.

    Michal

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