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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Difference between kno...
Microsoft Dynamics CRM (Archived)

Difference between knowledgebase and knowledge article?

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Posted on by Hari Narayanan 589

We are implementing Dynamics 365 on premises for a customer, I'm confused a little on which to choose between knowledge base or knowledge article? Any insights on how the future of knowledge base and knowledge article? whats the advantage of each?

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  • Verified answer
    Nithya Gopinath Profile Picture
    Nithya Gopinath 17,078 on at

    Hi Hari Narayanan,

    Refer the community thread below.

    community.dynamics.com/.../233048

    Hope this helps.

  • Hari Narayanan Profile Picture
    Hari Narayanan 589 on at

    Hi NITHYA,

    Thanks for the response, however i understand the difference between both and how and where it is used. But what i really want to know is why to use new entity when old one is sill working and will not be deprecated. I want to know the future of the old entity so that we can plan which entity to use etc.

  • Verified answer
    David Jennaway Profile Picture
    David Jennaway 14,065 on at

    If you are starting a new implementation, I see no reason to use the old entity, as it will probably be deprecated at some point in the future, and I don't see any significant benefits over the new entity.

    If you have an existing implementation with the old entity, then the decision is not so easy. If some of the new features (e.g. versioning or translation) are useful, then I'd move to the new entity, but if you're happy with the functionality of the old entity there's not a compelling reason to migrate 

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