Hi,
I am creating cases in crm , i want case stages as when i select case type = "A" then it should take 3 stages like s1,s2,s3 and when i choose case type ="B" then it should take 5 stages as s1,s2,s3,s4,s5.
please assist me regards this.
thanks and regards:
Sanjay kumar
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Thanks Thomas,
you gave me one of the good solution's its working for a level but in more complex solution its not easy to work with ,
so i found one more solution for this ,
We can call action in workflow to attach different business process flow in different case type.
its easy to maintain as compare to custom javascript.
Hi, you could add branches in your business process flow based on your case type, as explained here:
technet.microsoft.com/.../dn887193.aspx
Or you could create two different processes and change the process via javascript (which you could register on load and on change of the case type field):
msdn.microsoft.com/.../dn817874.aspx
hth Thomas
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