web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

3 Tier Contact/Organisation Category/Classification?

(0) ShareShare
ReportReport
Posted on by 27

3 Tier Contact/Organisation Category/Classification

I am wanting to create a field that allows categorising of contacts in the system. Looking to create a three tier ‘choice’ or something similar field, just wondering how I would create them in Dynamics.

A contact could have a tier 1, 2 and 3 or several options of any of the options.

A example of the tiers are:

Tier 1 - 
     Tier 2 
          Tier 3
          Tier 3
     Tier 2 
     Tier 2 
          Tier 3
          Tier 3
Tier 1 - 
     Tier 2 
     Tier 2 

Would anyone have any suggestions on how this could implemented or an example of something similar would be much appreciated.

I have the same question (0)
  • NZ_James Profile Picture
    27 on at

    Just re-posting this to see if anyone has any thought.

  • Ray Profile Picture
    1,537 on at

    You can create create a 1 : N relationship(or a lookup field) and set hierarchical to true.

    You may read about this article(click this link).

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the March Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 184 Super User 2026 Season 1

#2
11manish Profile Picture

11manish 125

#3
CU11031447-0 Profile Picture

CU11031447-0 100

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans