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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Searching Knowledge Ba...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

Searching Knowledge Base Article from Public Web Portal

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Posted on by Harsh 786 85

Hello,

I am working on the knowledge base article and able to work on most of the areas and sections. One of the requirement is to search the Dynamics 365 KB article from Google and Bing which I am not able to work or set in the KB Article setting in D365.

Here I need some assistance and suggestions from community members.

I have the same question (0)
  • Harsh 786 Profile Picture
    Harsh 786 85 on at

    Hello,

    I am working on the knowledge base article and able to work on most of the areas and sections. One of the requirement is to search the Dynamics 365 KB article from Google and Bing which I am not able to work or set in the KB Article setting in D365.

    Here I need some assistance and suggestions from community members.

  • Harsh 786 Profile Picture
    Harsh 786 85 on at

    Hello All,

    I am working on the knowledge base article and able to work on most of the areas and sections. One of the requirement is to search the Dynamics 365 KB article from Google and Bing which I am not able to work or set in the KB Article setting in D365.

    Here I need some assistance and suggestions from community members.

    Thank you well in advance

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi Harsh,

    Unfortunately, you can't achieve it.

    If you want to external users can access knowledge base articles, you need configure it in the portal:

    Configure and manage category for knowledge articles - Power Apps | Microsoft Docs

    https://docs.microsoft.com/en-us/dynamics365/customer-service/set-up-knowledge-management-embedded-knowledge-search?tabs=customerservicehub#set-up-knowledge-management 

  • Harsh 786 Profile Picture
    Harsh 786 85 on at

    Hi Leah Ju

    Thank you for the response on the concern.

    So this means I cannot search my KB Articles from Google or Bing

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