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Service | Customer Service, Contact Center, Fie...
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Is it possible to change the Business Process Flow to another on the same entity?

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Posted on by 10

Hello,

on the entity "Case", in my customer service solution, I have two Business Process Flow in a row, because of a case distinction.

If the field is no i want to finished the Business Process Flow. If a field is yes I want to switcht to the following Business Process Flow

The field is set manually by the clerk. Is this possible and how?

Thank you in advance

Carlos

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  • Verified answer
    sdfasdf Profile Picture
    842 on at

    Hey Carlos,

    Yes, you can automatically change the BPF associated with a record using JavaScript. Please refer to this article: https://docs.microsoft.com/en-us/powerapps/developer/model-driven-apps/clientapi/reference/formcontext-data-process/activeprocess/setactiveprocess

    I hope this helps you out.

    Thanks,

  • Carlos Bartels Profile Picture
    10 on at

    Thank you! It works...

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