Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Suggested answer

You don't have permission to access these records (Time Entries in Mobile App)

(0) ShareShare
ReportReport
Posted on by 390

Holy crapp this is frustrating.

After spending an evening adding POs, Products, WOs, I open the app this morning to get the error: "You don't have permission to access these records.  Contact..." on the main page.

WHY???

 I use the menu and can look at Bookings, WOs, etc.

I then try to view Time Entries and it gives me the same error.

Why would these permissions change and what can I change to fix?

I already have the correct User roles and profiles for mobile because I've been using it.

  • Suggested answer
    Mahendar Pal Profile Picture
    45,095 on at
    RE: You don't have permission to access these records (Time Entries in Mobile App)

    Hello,

    The best option to fix this kind of issue is check the log under the console (Open Developer Tools from your browser) and check console tab this will help you to identify what permission you are missing on what entity.

  • Leah Ju Profile Picture
    Microsoft Employee on at
    RE: You don't have permission to access these records (Time Entries in Mobile App)

    Hi crham, 

    New product releases may update field service security roles. 

    You can check privilege of the Time Entry on the User roles.

    https://learn.microsoft.com/en-us/dynamics365/field-service/view-user-accounts-security-roles 

    Also, you can check offline profile

    https://learn.microsoft.com/en-us/dynamics365/field-service/mobile-power-app-system-offline 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Ramesh Kumar – Community Spotlight

We are honored to recognize Ramesh Kumar as our July 2025 Community…

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 51 Most Valuable Professional

#2
Ramesh Kumar Profile Picture

Ramesh Kumar 42

#3
David Shaw_UK Profile Picture

David Shaw_UK 27

Featured topics

Product updates

Dynamics 365 release plans