DIXF - The version of Microsoft Excel is not supported.

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Posted on by Rafael Araujo

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The DIXF stopped to work on all server, I believe was some Windows Update (maybe on SQL Server 2016). Now is showing the error "The version of Microsoft Excel is not supported."

How can I fix it?

AccessDatabaseEngine_X64 is installed.

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Tendor 15 on at

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RE: DIXF - The version of Microsoft Excel is not supported.

Thank you for this quick reply.

In the client case, the error started to appear after an upgrade done on the SQL Server where the DIXF service was running.

The final solution in my case was restarting the DIXF service. After this action the CSV/TXT files can be imported succesfully in the AX environment.

There was no need to change or disable the TLS protocol.

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Rafael Araujo 183 on at

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RE: DIXF - The version of Microsoft Excel is not supported.

Hi Tendor, the issue was in TLS Protocol. The IT disabled the TLS 1.2 and I needed to request to enabled again. After I installed an update to DIXF works with TLS 2.0.

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Tendor 15 on at

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RE: DIXF - The version of Microsoft Excel is not supported.

Hi Rafael,

Have you managed to solve the error?

I'm also strucked by the same error, and I need to used csv files in order to import the files.

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Rafael Araujo 183 on at

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RE: DIXF - The version of Microsoft Excel is not supported.

Hi Ajit,

I did, but I got the same error message. I opened a Microsoft Support Request, but the Microsoft Engineer do not solved yet. I sent a lot information and I'm waiting the solution. When I received the solution, I will update here.

Thanks!

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Ajit 8,755 on at

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RE: DIXF - The version of Microsoft Excel is not supported.

Is this for Import or export or both? If you not resolved it yet, can you save your excel as 97-2003 workbook and try?

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Rafael Araujo 183 on at

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RE: DIXF - The version of Microsoft Excel is not supported.

Do not have nothing related with AX in Event Viewer.

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MYGz 2,059 on at

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RE: DIXF - The version of Microsoft Excel is not supported.

Hi Rafael,

Go to Windows Event Viewer and check for more error details.

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Rafael Araujo 183 on at

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RE: DIXF - The version of Microsoft Excel is not supported.

Yes, the same error.

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Ludwig Reinhard Microsoft Employee on at

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RE: DIXF - The version of Microsoft Excel is not supported.

Hello Rafael,

Do you still receive the same error message after the reinstall or another one?

Best regards,

Ludwig

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Rafael Araujo 183 on at

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RE: DIXF - The version of Microsoft Excel is not supported.

Hi Ludwig,

I have reinstalled the Access engine 2010 using the passive command. About the ODBC, we need to use the file (CSV).

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