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79I'm using a trial version of Customer Service Hub and working with the Knowledge Article creation process and associated data without any customization.
The /New Process/ table is populated based on activities related to publishing the article and the /New Process/ process (Business Process Flow). An article goes through 3, sometimes 4 Stages (Author>Review>Update content (based on criteria)>Publish). In the Dataverse table, a row is created for the Author and Publish Stage but not the Review Stage. This creates a problem for trying to evaluate duration spent in the Review stage. How do I add a row to the table for the Review stage? I do not see in the process what triggers the row creation/updates.
Author Stage (record is created in New Process Table)
Article moves to Review Stage (the same row Active Stage is updated)
Article moves to Publish stage and I have no way to measure how long it was in Review
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