Business Card Scanner - AI Builder License Error

(1) Share

Report

Posted on by Candy Lee

Hi all,

I am using Dynamics 365 Sales Premium License. For past few months, I have tried to use the Business Card Scanner function successfully.

When I am trying to scan business card last week, it suddenly pop me up an error of needing an AI builder license.

According the Licensing Guide, we should have a "Business Card Reader (10/user/month: pooled at tenant level)" for Sales Premium user.

I haven't scan business card in the current month, pretty sure that I haven't used a single of quota.

May I know if there is any place I can check the usage of the Business Card Reader? If there is any idea of why the Business Card Scanner suddenly with an AI builder error?

Many thanks!

I have the same question (0)

All responses (2)

Answers (1)

Verified answer

Steve Zhao2 on at

Like (0)

Report

RE: Business Card Scanner - AI Builder License Error

Hi Candy Lee,

This is a known issue comes from Microsoft. You need raise a ticket to contact Microsoft to resolve it.

Power Platform admin center (microsoft.com)

Was this reply helpful? Yes No
Candy Lee 15 on at

Like (0)

Report

RE: Business Card Scanner - AI Builder License Error

Thanks, Steve. Will raise a ticket for resolve.

Was this reply helpful? Yes No