Business Card Scanner - AI Builder License Error

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Posted on by Candy Lee

Hi all,

I am using Dynamics 365 Sales Premium License. For past few months, I have tried to use the Business Card Scanner function successfully.

When I am trying to scan business card last week, it suddenly pop me up an error of needing an AI builder license.

According the Licensing Guide, we should have a "Business Card Reader (10/user/month: pooled at tenant level)" for Sales Premium user.

I haven't scan business card in the current month, pretty sure that I haven't used a single of quota.

May I know if there is any place I can check the usage of the Business Card Reader? If there is any idea of why the Business Card Scanner suddenly with an AI builder error?

Many thanks!

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Steve Zhao2 Microsoft Employee on at

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Hi Candy Lee,

This is a known issue comes from Microsoft. You need raise a ticket to contact Microsoft to resolve it.

Power Platform admin center (microsoft.com)

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Candy Lee 15 on at

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Thanks, Steve. Will raise a ticket for resolve.

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