Dynamics Community Forum Thread Details

How to configure a multiselect field in order that the user can selects any option.

Hi everyone! How are you?

I´m creating a form in Dynamics Customer Insights Journey (Marketing form) and I need to configure a required field (MULTISELECT FIELD) in order to allow the user choice ANY option from a list without having to select the first option.

Nowadays this field is forcing the user selects the first option in order the allow he/she selects any other option.

Could someone help me?

Thanks.

Categories:

Dynamics 365 Customer Insights - Journeys

Microsoft Dynamics CRM

Dynamics 365 Customer Voice

Hello Keislene Ferreira,

You've encountered a common frustration with multi-select fields in Dynamics 365 Customer Insights - Journeys (Marketing forms), where the system sometimes forces the selection of the first option before allowing other selections. This behavior is not the intended functionality of a multi-select field, and there are ways to address it.

Understanding the Problem:

Incorrect Required Field Behavior: A correctly configured required multi-select field should allow users to choose any combination of options from the list, without forcing the selection of the first one.
Possible Causes:
- JavaScript issues on the form.
- Incorrect field configuration.
- Browser or cache issues.
- Form rendering issues.

Troubleshooting and Solutions:

Verify Field Configuration:
- Required Setting: Double-check that the multi-select field is indeed set as "Required" in the form editor.
- Data Type: Ensure that the field's data type is correctly set to "MultiSelect Option Set."
- Option Set: Check the option set itself to make sure that there are no issues with the options.
Clear Browser Cache and Cookies:
- Sometimes, cached data can interfere with form behavior.
- Ask users to clear their browser's cache and cookies and then try accessing the form again.
Try a Different Browser:
- Test the form in different browsers (e.g., Chrome, Firefox, Edge) to see if the issue is browser-specific.
JavaScript Interference:
- If you have any custom JavaScript code on the form, it might be causing the issue.
- Temporarily disable any custom JavaScript to see if that resolves the problem.
- Review any custom Javascript that interacts with the multiselect field.
Form Rendering Issues:
- Try to re-add the multiselect field to the form. Sometime form elements can be corrupted.
- Try to create a new form with only that multiselect field, to see if the problem is with the form, or the field itself.
Microsoft Support:
- If the issue persists, contact Microsoft Support. They can investigate the problem and provide more specific guidance.
- This problem could be a bug in the customer insights journey form.

Key Recommendations:

Start by verifying the field configuration and clearing the browser cache.
If the issue continues, investigate any custom JavaScript or form rendering issues.
If all else fails, contact Microsoft Support.

By following these steps, you should be able to identify and resolve the issue with the required multi-select field on your Dynamics 365 Customer Insights - Journeys form.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me.

My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.

Regards,
Daivat Vartak

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