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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Dynamics 365 Commerce ...
Supply chain | Supply Chain Management, Commerce
Answered

Dynamics 365 Commerce website does not display the category hierarchy nodes

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Posted on by Erick Li 50

On Commerce website the category hierarchy does not display all the nodes.

 pastedimage1596100611131v1.png

Actually from D365 F&O we setup the category hierarchy as below

 pastedimage1596100623787v2.png

So we can see that the 2 highlighted nodes should be displayed on Commerce but they are not.

 

Could any one help provide some advice how can we resolve this issue?

I have the same question (0)
  • Mueckeflo Profile Picture
    Mueckeflo Microsoft Employee on at

    Have you published the channel updates after you have added the nodes?
    And are you sure that you have modified the hierarchy used for navigating the channel?

    Take a look at the hierarchy types here:

    https://docs.microsoft.com/en-us/dynamics365/commerce/retail-hierarchies

  • Erick Li Profile Picture
    Erick Li 50 on at

    Hi Florian,

    Thanks for the response.

    Actually we did not do any update, we just create the category hierarchy, then run distribution shedule jobs to publish the category hierarchy.

    And on the eCommerce website we see that actual result. Some of the node display as expected, and some are not. We can see a 'blank option', and if we click on the option we can see the details.

    So the issue here is that the just does not display the expected text.

    Do you have any advice onn this? Thanks

  • Verified answer
    Mueckeflo Profile Picture
    Mueckeflo Microsoft Employee on at

    Can you please try to publish the channel updates first, and then synchronize the distribution jobs?

    For this, go to "Channel categories and product attributes"

    pastedimage1596189583546v1.png

    select your online channel and then click on "Publish channel updates"

    pastedimage1596189621655v2.png

    After that, run your distribution jobs.

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