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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Found bug in Knowledge...
Microsoft Dynamics CRM (Archived)

Found bug in Knowledge Article search box on dashboard and entity view

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Posted on by MoMo 430

Hi, 

I am facing weird issue with Knowledge Article Search box on Dashboard and Entity View Page. Knowledge Article works well in Interactive Service Hub but not in general CRM Online application.

When I try to search on list view or entity, it does nothing. I tried to debug action in chrome debugger and I found following error. Please help!

25032.Capture.PNG

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #59C41939Detail:
<OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance" xmlns="schemas.microsoft.com/.../Contracts">
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #59C41939</Message>
<Timestamp>2017-01-05T09:48:09.0170347Z</Timestamp>
<ExceptionSource i:nil="true" />
<InnerFault>
<ErrorCode>-2147220970</ErrorCode>
<ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic" />
<Message>System.NullReferenceException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #10118970</Message>
<Timestamp>2017-01-05T09:48:09.0170347Z</Timestamp>
<ExceptionSource i:nil="true" />
<InnerFault i:nil="true" />
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</InnerFault>
<OriginalException i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

*This post is locked for comments

  • MoMo Profile Picture
    MoMo 430 on at
    RE: Found bug in Knowledge Article search box on dashboard and entity view

    Hi Omar,

    Microsoft has fixed this issue and will be releasing this fix in Q3 in OCT 2017. We have work around and change the application view.

  • Omar Rosario Profile Picture
    Omar Rosario on at
    RE: Found bug in Knowledge Article search box on dashboard and entity view

    Did you find a solution for this? I am getting the same error.

  • MoMo Profile Picture
    MoMo 430 on at
    RE: Found bug in Knowledge Article search box on dashboard and entity view

    i found the main reason of this error but do not know exactly why it is occuring.

    KnowledgeArticle' entity doesn't contain attribute with Name = 'IsLatestVersion'.

    Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #97240BCCDetail:

    <OrganizationServiceFault xmlns:i="www.w3.org/.../XMLSchema-instance&quot; xmlns="schemas.microsoft.com/.../Contracts&quot;>

     <ErrorCode>-2147220970</ErrorCode>

     <ErrorDetails xmlns:d2p1="schemas.datacontract.org/.../System.Collections.Generic&quot; />

     <Message>System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #97240BCC</Message>

     <Timestamp>2017-01-05T15:08:51.097888Z</Timestamp>

     <ExceptionSource i:nil="true" />

     <InnerFault>

       <ErrorCode>-2147217149</ErrorCode>

       <ErrorDetails xmlns:d3p1="schemas.datacontract.org/.../System.Collections.Generic&quot; />

       <Message>'KnowledgeArticle' entity doesn't contain attribute with Name = 'IsLatestVersion'.</Message>

       <Timestamp>2017-01-05T15:08:51.097888Z</Timestamp>

       <ExceptionSource i:nil="true" />

       <InnerFault i:nil="true" />

       <OriginalException i:nil="true" />

       <TraceText i:nil="true" />

     </InnerFault>

     <OriginalException i:nil="true" />

     <TraceText i:nil="true" />

    </OrganizationServiceFault>

  • Suggested answer
    Aiden Kaskela Profile Picture
    Aiden Kaskela 19,694 on at
    RE: Found bug in Knowledge Article search box on dashboard and entity view

    Hi,

    I haven't seen this before, but the 404 looks like it's trying to get the icon for the entity - have you updated the icon or done any customizations on that? The 500 error could be another symptom of the same issue.

    Thanks,

     Aiden

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