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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Form Pro Survey in Mar...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Form Pro Survey in Marketing email and Customer Journey

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Posted on by Venedict 1,243

Hi,

I'm creating an marketing email and customer journey to send form pro survey to contact, however, I noticed that the customer journey stuck it always showing processing 100%, processsed is 0%.

marketing-email-form-pro-survey.jpg

What could be the issue? I don't see any error in the Insight itself.

I also try if I just send marketing mail in journey without adding the form pro link, the email received but there is no link of the form pro survey.

Thanks.

Regards,
Teh

I have the same question (0)
  • cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Teh,

    Did you attach the survey link by adding a Forms Pro survey button element to marketing email?

    Could your recipients receive marketing email even if it showing processing in customer journey?

    Does this issue happen for each customer journey?

    Regards,

    Clofly

  • Suggested answer
    d_radulova Profile Picture
    d_radulova 2 User Group Leader on at

    Hi @YA TEH,

    I have written a few blogs on how to set up Forms Pro and D365 Marketing integration, maybe have a look :

    Dynamics 365 Marketing and Forms Pro integration - part 3 - link here

    Personalised surveys in a Dynamics 365 Marketing - part 4 - link here

    Thanks,

    -DD

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