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Customer Insights - Journeys forum

Adding dynamics segments as part of your email preference page

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Is there a way to add dynamic segments as part of your email preference page?

I know people can unsubscribe from static lists or from all communications, but we want people to have the option to unsubscribe from our dynamic segments. This is in the case they may want to receive communications that goes to one list and maybe don't receive communications from another.

Is that possible?

Thanks
Tahlia.

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  • Suggested answer
    megcda Profile Picture
    2,192 on at

    Tahlia,

    The unsubscribe at the bottom of an email template you have created is linked to the journey that it is used in.  For example, I setup a segment and I use that segment in a monthly newsletter journey and also in a monthly special offer email.  If the user clicks to unsubscribe from the newsletter email, it will remove them from receiving further emails from that journey but wouldn't affect the monthly special offer email.  

    Hope this helps.

    Megan

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