Void customer return with check does not void check in checkbook

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Posted on by jaw

I have a receivables return transaction with a check. When I void the receivables return, the General Ledger account associated with the checkbook is debited however the check still appears in bank reconciliation. If I try to void the check in bank reconciliation, it give me the message that the transaction originated in Receivables and to void it there.

How can I void this check?

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soma 24,410 on at

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Open Receivable Transaction Inquiry window(Inquiry-->Sales-->Transaction by Document)to check whether the status of the document origin showed by the * symbol. If not, please try to void again because this check was not voided properly.

Hope this helps!!!

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L Vail 65,271 on at

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Hi Jaw,

Receivables and payables transactions with payments sometimes require two actions in order to void the entire transaction.

Was the return transaction a SOP return or a receivables return? Was the check a separate cash receipt, or was it refunded with the return?

Was the cash receipt voided? Had the cash receipt been deposited. Had the deposit cleared the bank?

There can be a lot of moving parts in these transactions, I don't think we have enough information to properly diagnose the issue. The system is usually pretty good about knowing where the document originated it. I would pause and follow the transaction through the system from start to finish so as to be sure all of the moving parts are properly evaluated.

I would resist trying to 'fix' this from the back end unless you can absolutely identify the point of failure.

Just a recommendation, I've spent my share of time trying to fix one thing and end up breaking something else. I have much more respect for linked transactions now in my old age.

Kind regards,

Leslie

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jaw on at

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Thanks Leslie,

This was a check to the customer which was entered as a receivable transaction-Return. In bank rec it shows as an outstanding check when the return is posted which is correct. However when the receivables transaction is voided, the check still shows as outstanding in bank rec. The check cannot be voided in bank rec because it originated in Receivables which is true but there appears to be no way to get it out of bank rec.

It seems like GP is not properly voiding this type of a transaction- bank rec being the missing piece. The void should cause an out of balance between the bank balance and the GL account balance since the GL side went through correctly.

The only way I can think of to get around it is to enter an offsetting bank transaction to be able to clear the outstanding check and not post this transaction to the GL. This is a tough sell to the end user since I cannot explain why GP does not handle this properly.

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Community Member on at

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I just want to chime in here and say that I'm seeing the same issue with voiding of return transactions with a payment to the customer. I believe this is the only place I have found mention of this being an issue. The cash GL account seems to update correctly, but I'm not seeing the checkbook updated to match. Unfortunately this is something that my users are doing a fair amount of, so it's become a significant issue. I do see the same behavior in the Fabrikam company.

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