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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Submitting a support t...
Small and medium business | Business Central, N...
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Submitting a support ticket to Microsoft

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Posted on by dmvdmv 85

Good afternoon-

Does anyone know how to submit a software support ticket for Dynamics NAV or 365 to Microsoft?  For the life of me (and everyone in our company), we cannot find a way to do this anymore.  We used to be able to search for answers and/or submit a question.  I have no idea how to do either of those anymore.  Any support request button I do find is really only for partner issues.....not issues with the actual software.  FYI -- We are a valid partner.

If anyone has the link/steps to do this, I would be extremely appreciative!  It is so frustrating trying to find out anything from them.  

Thanks,

Diane

  • Verified answer
    dmvdmv Profile Picture
    dmvdmv 85 on at
    RE: Submitting a support ticket to Microsoft

    I found out why I don't see what you do.  We are an On-Premise partner.  What you are on is only for SAS partners.  

    For anyone else's information, the site to go to for On-Premise is:  support.microsoft.com/supportforbusiness.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Submitting a support ticket to Microsoft

    Hello,

    Thank you for sharing screenshots. That helps others.

    Thanks.

  • YUN ZHU Profile Picture
    YUN ZHU 79,044 Super User 2025 Season 1 on at
    RE: Submitting a support ticket to Microsoft

    Hi, hope this will help.

    Technical Support for Dynamics 365 Business Central

    Issue type

    Site

    Submit support request on behalf of your Business Central online customers

    Start at the Business Central administration center where you can easily submit a support request in the Power Platform admin center

    Report bug in a preview or beta version

    The MS Collaborate site

    Collaboration on the AL language and developer experience

    The AL Developer Preview GitHub repo

    NEW! As an ISV, report an issue in production code, such as a problem with Microsoft's application, upgrade, or telemetry

    The Partner Center - choose the Support section, start a partner request, search for Business Central, and then choose the relevant category for Product Support > Business Central Development and submit your support request.

    Report bug in supported in-market versions of Business Central on-premises

    The Support for business site
  • corwiley Profile Picture
    corwiley 35 on at
    RE: Submitting a support ticket to Microsoft

    Are you sure? Please see screenshot. I am able to select BC support for things like A/R, A/P, etc. However, please know this support requires a support plan. 

    Screen-Shot-2021_2D00_07_2D00_14-at-4.27.59-PM.png

  • dmvdmv Profile Picture
    dmvdmv 85 on at
    RE: Submitting a support ticket to Microsoft

    Thanks, but that doesn't help me.  That’s for Power BI, Power Apps and the other Power Platform software.  I just want regular, old NAV or BC software support.  Things like A/R, A/P, Sales orders, Inventory, etc....

  • corwiley Profile Picture
    corwiley 35 on at
    RE: Submitting a support ticket to Microsoft

    Try the Power Platform admin center > Help + Support > Select the product you need help with:

    admin.powerplatform.microsoft.com/

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