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Issue with on-premise CRM Unified Interface Click to call Button on phone number field

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Posted on by Jazeb Malik

In Dynamics 365 classic I was able to use a web resource added to a form to overwrite the click to call handlers and use a custom function:

Mscrm.ReadFormUtilities.openPhoneClient = newCallHl;

Mscrm.ReadFormUtilities.handlePhoneNumberClick = newCallHl;

However trying this in the customer service hub (Unified Client Interface) I get the error Cannot set property 'openPhoneClient' of undefined. Could you please Guide me how can I fulfill my purpose in UCI ?

I have seen it is a known issue but not able to get any solution yet. would be great help if someone can gave me a solution.

Thanks

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Jazeb Malik 20 on at

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RE: Issue with on-premise CRM Unified Interface Click to call Button on phone number field

Hi

I did R&D of PCF and I created my own custom PCF that work fine in Dynamics 365 online but in Dynamics 365 on-premise it does not allow me to import the PCF. Then I came to know that PCF works only for Dynamic 365 online . Details here.

On further R&D I found that it maybe possible to import PCF for on-premise as well if your Dynamics 365 version is greater than 9.1 .Link is here

while my current version of on-premise is 9.0 .

I need a Generic solution so that my click to dial can work on 9.x versions (Unified Client Interface) .
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Community Member on at

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RE: Issue with on-premise CRM Unified Interface Click to call Button on phone number field

Hi,

You can refer to this post, but as you can see, there is currently no good solution:

Unable to overwrite Click to call handlers in customer service hub - Microsoft Dynamics CRM Forum Community Forum

If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

Best Regards,

Frank Gong