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Hi everyone,
There is a sales order that allows the user to ship more than the quantity listed on the lines. The user is not sure why the quantities are not zeroing out once they ship. It’s as if when the user invoiced the items it didn’t deduct from the open quantity and allowed for another allocation and picking list to be pulled. I have attached the following screenshots to help a bit in understanding the incident. Please see the screenshot below as reference. SO1153745 is the sales order and it has a sales order line 114-2014 which has a line item quantity of 8. But when you go to transactions the system has allowed the user to ship more than that. Sold 8 on 3/3/23; shipped 5 on 3/17/23; shipped 3 on 3/24/23. Is there a possible reason for this? I have checked the parameters and they have allowed overdelivery but they seem to be having this issue recently.
In the Posting picking list parameters, there is a parameter 'Reduce quantity'. Will this have any effect on this issue? Any information will be helpful. Thank you.
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