Troubleshooting CRM Plugin for Outlook on Windows Server RDS

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Posted on by Community Member

Good Day,

I am currently deploying the CRM 2016 plugin for Outlook to a Windows Terminal Server with roaming profiles enabled. Could the community direct me to any resources that may assist with troubleshooting non-responsive plugin behavior which is reoccurring for a specific user.

Thank you kindly for your support!

Best regards,

Matt

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Hi Community, I was able to resolve the problem by removing and re-adding the organisation in the Configuration editor.

Thanks for your assistance thus far!

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Could anyone assist me in understanding how this procedure was able to resolve the issue experienced?

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