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SEPA Direct Debit ID on creditor does not match selected bank account direct debit ID

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Posted on by Sten Baumgarten

I'm setting up Direct Debit for a company in Germany.I setup the following:

AR parameter DirectDebit tab
Method of payment including Export format for Direct Debit
Customer with a Direct Debit mandate and a bank account
Company Bank account for Direct Debit

I invoice a free text invoice for the customer and made a customer payment journal with the invoice included. When I generate the payment I receive the following error message:

Based on the error message it seems to be related to the company bank account used for Direct Debit.

The company bank account for Direct Debit is setup in the following way:

Does anyone of you experts know what the issue is and how to solve it?

Best regards

Sten

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Community member 5 on at

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SEPA Direct Debit ID on creditor does not match selected bank account direct debit ID

You are getting this error because when you are creating the payment proposal you are selecting a invoice that has a diffrent direct debit ID then the one you wish to select, also make sure that the invoice which you are selecting has the same MOP which u r using while generating the payment file out of system i.e. SEPA. This issue comes in the cases wherein customer has more then 2 direct debit ID's on it's master.

So be cautious while selecting the correct invoice and DD ID.

Hope this solution helps the user's.
EvelynFoerster 174 on at

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RE: SEPA Direct Debit ID on creditor does not match selected bank account direct debit ID

Hi Anthikala,

is there perhaps a credit note in the list of payment journal entries - here perhaps the directdebitmandate is missing.

Check tablebrowser CustTrans - limit on SettledAmount to 0.00 , PaymMode to your Directdebit Mode and check the result for missing DirectDebitMandate.

Hope that helps.

Kind regards

Evelyn
Anthikala 82 on at

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RE: SEPA Direct Debit ID on creditor does not match selected bank account direct debit ID

Hi Alizera,

Thank you for your reply.

Yes I checked and confirmed both the points that you mentioned.

The account type of the customer method of payment that use for the direct debit is ‘Bank’.

Both the method of payment and creditor’s bank account is also the same.
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Alireza Eshaghzadeh 13,131 Super User 2024 Season 2 on at

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RE: SEPA Direct Debit ID on creditor does not match selected bank account direct debit ID

Hi Anthikala

Have you checked the customer payment method has "Bank" as account type and Creditor bank account is the same to the bank account on method of payment?
Anthikala 82 on at

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RE: SEPA Direct Debit ID on creditor does not match selected bank account direct debit ID

Hi everyone,

I have been receiving the same error message even though the correct 'Account type' is set up in the customer method of payment which is used for direct debit.

Does anyone know any other way to fix this error?

Error message: The Direct Debit ID on creditor's does not match the selected bank account direct debit
Sten Baumgarten 10 on at

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RE: SEPA Direct Debit ID on creditor does not match selected bank account direct debit ID

Hi Alireza

The issue was caused by using Ledger as Account type, It must be Bank.
Sten Baumgarten 10 on at

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RE: SEPA Direct Debit ID on creditor does not match selected bank account direct debit ID

Hi Alireza

Thanks for your reply. The customer record have the following setup on tab Direct Debit mandates:

and under Payment defaults:

Do you see anything missing or that needs correction?

Best regards

Sten
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Alireza Eshaghzadeh 13,131 Super User 2024 Season 2 on at

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RE: SEPA Direct Debit ID on creditor does not match selected bank account direct debit ID

Hei Sten,

Have you specified direct debit mandate on customer card? Please check if the provided bank account is the same SEPA bank account.