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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Spacing issues when re...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Spacing issues when replying to Case email

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Posted on by TedW 479

Hi,

We noticed in the last few days when a Tech Support team member replies to a case in our system that additional spacing is added. We think it may be related to an update to the editor applied by Microsoft.

So as an example, the reply looks like this;

hi 

thanks

thanks

There shouldnt be any gaps between the lines. So is there any quick way of fixing this?

Thanks as always.

Ted

I have the same question (0)
  • Fabio Branco Profile Picture
    Fabio Branco Microsoft Employee on at

    Hello Ted,

    Thank you for your question and using the Commnity Forums

    Do you see this rich-text format on the TimeLine of the Case entity?

    It's possible to disable the new rich-text feature recently introduced on Wave 1 2020 release by turn off the 'Enable rich text notes in Timeline' System Setting from the Administration page

    For more information, please see the Known your forms, and the  Enable or disable rich-text editor for notes in timeline documentation

    docs.microsoft.com/.../customer-service-hub-user-guide-basics

    docs.microsoft.com/.../customer-service-hub-user-guide-basics

  • Suggested answer
    Bipin D365 Profile Picture
    Bipin D365 28,985 Moderator on at

    Hi,

    Is this issue still persisting?

    You can submit support ticket with microsoft from admin.powerplatform,microsoft.com.

    Can you please send your CRM DB version.

    If found helpful, Please mark my answer verified.

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