web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer Insights - Journeys forum

Can we directly get the reply from customer on our marketing email directly on CRM?

(0) ShareShare
ReportReport
Posted on by 77

If user reply to our marketing email of customer journey can we get the reply directly on crm ?

I have the same question (0)
  • Verified answer
    cloflyMao Profile Picture
    25,210 on at

    Hi fariha,

    As this previous post said: marketing emails are sent by different back end engine compared with emails in activity, so they will not be synced to emails in activity and we can't see reply from contacts in customer journey in CRM.

    However, as we can will still receive/watch contacts reply email for marketing email in Outlook mailbox, you can still track contacts reply email for marketing email by adding/enabling Dynamics 365 App for Outlook for your marketing emails sending mailbox.(As you add it in Dynamics 365 CE, in Settings > System > Dynamics 365 App for Outlook),

    which means all of these emails will all be synced as activity emails, include original marketing email.

    If you use your own email server, it may not works.

    Regards,

    Clofly

  • Suggested answer
    Kalpavruksh D365 CoE Profile Picture
    2,545 on at
    Hi,
    The email will get tracked in CRM, If server-side synchronize configuration is configured for Incoming/Outgoing request and email must sent from CRM.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Customer Insights - Journeys

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans