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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Ratings and Reviews Mo...
Supply chain | Supply Chain Management, Commerce
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Ratings and Reviews Module - Site Builder

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Posted on by Jritz 289

Good morning all,

When a user makes a purchase and goes through the checkout process on Site Builder, is there any way to have an email sent to that user asking them to rate/review the product/s purchased? I have looked at the following Ratings and Reviews Module documentation but wasn't able to find an answer to this inquiry:

https://docs.microsoft.com/en-us/dynamics365/commerce/ratings-reviews-modules

https://docs.microsoft.com/en-us/dynamics365/commerce/ratings-reviews-overview

https://docs.microsoft.com/en-us/dynamics365/commerce/ratings-reviews-faq

Again, just want to know if there is a way to email a buyer after a product is purchased asking them to rate or review the product.

Thanks,

Josh Ritz

I have the same question (0)
  • Suggested answer
    Ana Teles Profile Picture
    Ana Teles on at

    Hi Jritz,

    Please see this this presentation on Ratings and Reviews from our PM: "Unlock the Power of Dynamics 365 Commerce: Managing Omni-Channel Ratings & Reviews | January 28, 2021"

    community.dynamics.com/.../unlock-the-power-of-dynamics-365-commerce-managing-omni-channel-ratings-reviews-january-28-2021

    Hope it helps.

  • Jritz Profile Picture
    Jritz 289 on at

    Hi Ana,

    I have watched the tech talk in the link you provided, but I didn't hear any mention of an email sent to a buyer after purchase. I imagine a buyer is sent a confirmation email upon purchase, but do you know if that confirmation email contains any suggestion to review the product they have purchased?

    Thanks,

    Josh R.

  • Suggested answer
    Ana Teles Profile Picture
    Ana Teles on at

    Hi Jritz,

    Not that I'm aware but let's see if anybody has experienced the same and can advise for you anything. If I find any information related to your question, I will share with you.

  • Jritz Profile Picture
    Jritz 289 on at

    Ok, thank you for the feedback!

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