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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Ratings and Reviews Mo...
Supply chain | Supply Chain Management, Commerce
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Ratings and Reviews Module - Site Builder

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Posted on by Jritz 283

Good morning all,

When a user makes a purchase and goes through the checkout process on Site Builder, is there any way to have an email sent to that user asking them to rate/review the product/s purchased? I have looked at the following Ratings and Reviews Module documentation but wasn't able to find an answer to this inquiry:

https://docs.microsoft.com/en-us/dynamics365/commerce/ratings-reviews-modules

https://docs.microsoft.com/en-us/dynamics365/commerce/ratings-reviews-overview

https://docs.microsoft.com/en-us/dynamics365/commerce/ratings-reviews-faq

Again, just want to know if there is a way to email a buyer after a product is purchased asking them to rate or review the product.

Thanks,

Josh Ritz

  • Jritz Profile Picture
    Jritz 283 on at
    RE: Ratings and Reviews Module - Site Builder

    Ok, thank you for the feedback!

  • Suggested answer
    Ana Teles Profile Picture
    Ana Teles on at
    RE: Ratings and Reviews Module - Site Builder

    Hi Jritz,

    Not that I'm aware but let's see if anybody has experienced the same and can advise for you anything. If I find any information related to your question, I will share with you.

  • Jritz Profile Picture
    Jritz 283 on at
    RE: Ratings and Reviews Module - Site Builder

    Hi Ana,

    I have watched the tech talk in the link you provided, but I didn't hear any mention of an email sent to a buyer after purchase. I imagine a buyer is sent a confirmation email upon purchase, but do you know if that confirmation email contains any suggestion to review the product they have purchased?

    Thanks,

    Josh R.

  • Suggested answer
    Ana Teles Profile Picture
    Ana Teles on at
    RE: Ratings and Reviews Module - Site Builder

    Hi Jritz,

    Please see this this presentation on Ratings and Reviews from our PM: "Unlock the Power of Dynamics 365 Commerce: Managing Omni-Channel Ratings & Reviews | January 28, 2021"

    community.dynamics.com/.../unlock-the-power-of-dynamics-365-commerce-managing-omni-channel-ratings-reviews-january-28-2021

    Hope it helps.

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