Microsoft Dynamics CRM (Archived)

Unable to assign lead to another user.

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I have created a workflow which assigned lead to user which has System Administrator rights.

Its not working.

There are 2 user which has System role assigned.

1) User 1

2) User 2

When I assign lead to User 1 it works. and It doesn't work when I assign lead to User 2. Where is the problem.

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Magor Kovacs 1,835 on at

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Hello Anil,

When you write `the assigning does not work`, do you mean you get an error message? Or that the workflow does not do any reassigning?

Can you please give us details on the workflow logic as well as on the leads it´s supposed to reassign?

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Community Member on at

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I just created a new lead and select assign to another user or team. When I select User 1 it works but I select User 2 it doesn't. Both are system administrator role users.

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Community Member on at

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How to fix this. Its urgent for me

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Aileen Gusni 44,524 on at

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Anil,

What is the error message when it is nor working?

Well, if they are the Users with System Administrator role but not working for one of them and it is related to workflow, can you check the Scope, set to Organization if other than this.

Hope this can help.

Thank you.

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Mithilesh Kumar 10,047 on at

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Hi Anil,

Open User Record and see if the Administration Tab. The Access Mode should be Read-Write.

Hope that helps

Thanks

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Community Member on at

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For the workflow how did you assign the to roles, can we see what you did.

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PS 23,577 on at

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Please check whether User 2 has got Read-write permissions on the - user form>>Administration section>>Access type

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Community Member on at

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Scope is already organization.

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Community Member on at

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Hi Mithilesh,

User access mode is already Read-Write.

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Community Member on at

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I didn't get the solution but I remove the User2 for the time being solution.

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