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When sale order is posted the profit account does not appear in voucher, only the customer account is appearing. Worse,the profit amount of sale does not appear in GL neither, so the GL is unbalanced.What is the reason for it? I noticed it late after a big number of the posted sales order. Can it be fixed and how?
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Dear Friends,
I see that my question is still unanswered so I will try to make the problem more clarified.
Generally, since a while, the revenue ledger account is missing in voucher while posting the sale order. The place of name of the account is empty in voucher although this empty line is accompanied by the correct value. On the other hand, the value does not appear in General Ledger.
For instance - voucher looks lake that:
| Customer account | 1000 | |
| Sales tax | 100 | |
| ? |
900 |
As you can see, the number of account of the revenue is empty while the value (900) is correct and the voucher is balanced by the value.
But, in General Ledger, the situation is worse:
| Customer account | 1000 | |
| Sales tax | 100 | |
| Revenue account | ? |
Account of the revenue exists but the value is empty.
The value of 900 does not appear in GL and the GL is not balanced.
I work in AX 4.0.
Any idea where is the problem and how to fix it backward?
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