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Josh, they have been a GP client for decades so the FRx tables inside SQL are sitting there so even though they are on GP 2015 FRx will continue to work. They were fine until IT forced the W10 upgrade. I just got a call one day to install FRx on the W10 computer and I had warned them after the fact that I doubted I would be successful. I have a call with their IT group later today and I am going to plead that they find an old W7 computer someplace and I will put FRx on that one. We already have replacement financial reporting tools in place which I thought they were using. So right now we will commence emergency training so we can turn off FRx. FRXREG67 was run but that did not correct the issue. At this point in time the W7 idea is the least costly so that is how we will proceed. Thanks for your thoughts.
Hello Richard,
Thanks for the details. That type of error is generally associated with a DLL file that is either not registered or not recognized. You can try and run the files FRxReg67.cmd and FRxReg.exe as an Administrator to see if it completes successfully. If it is a 64-bit OS, there are ones that will likely fail. Please keep in mind FRx has only very limited support on a 64-bit OS (technically written as not supported per support.microsoft.com/.../2014857) so I recommend seeing if they can get it working successfully on a 32-bit terminal server and give users remote access.
A couple of other things: I would make sure that they have FRx on SP11 if not SP12, and SP9 at an absolute minimum. All workstations that share a SysData folder need to be at the same version. Also, do not install FRx to "Program Files" or "Program Files (x86)" but install it outside of those folders, such as at "C:\FRx".
If you still have the problem, try using Process Monitor (docs.microsoft.com/.../procmon) to see if you can identify which file it is looking for and failing.
Lastly, FRx is only supported up to GP 2010 so I would check which GP version they are using. Any version after GP 2010 is not supported by FRx (support.microsoft.com/.../848107).
Thanks!
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