Can I limit the number of contacts that a dynamic segment finds?

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Posted on by Jamie0

Hi,

I am trying to send a monthly email that goes to 15000 different contacts each month. Is there a way to build a dynamic segment that limits to a number of contacts?

So, it would find 15000 contacts (based on our criteria) but excludes them if they have previously received the email.

Thanks!

Jamie0

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Jamie0 5 on at

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RE: Can I limit the number of contacts that a dynamic segment finds?

Thanks Roy - this doesn’t actually limit the number of contacts, but thanks for the other part.

Thanks
Jamie0 5 on at

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RE: Can I limit the number of contacts that a dynamic segment finds?

Thanks Steve - that’s what I thought.
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Dsouza_28 387 on at

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RE: Can I limit the number of contacts that a dynamic segment finds?

Hello Jamie0

If you are creating a new customer journey and want to exclude the contacts that had already received an email previously, a dynamic segment can be created as follows:

Use the Existing segment that contains the 15000 contacts and then add a behaviour block with 'BUT NOT' condition that removes the contacts who have received emails from a specific Customer journey.

You can also add timestamp related condition.

Let me know if this helps.
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Community Member Microsoft Employee on at

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RE: Can I limit the number of contacts that a dynamic segment finds?

Hi Jamie0,

Per my experience, there is no OOB way to limit the number of contacts in dynamic segment. You could post an idea here to progress this feature:

experience.dynamics.com/.../