Work locked to user

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Posted on by tl82

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Scenario that will almost certainly occur in a warehouse.

I am using a system directed mobile device menu for sales work, i get given the first work to process and for whatever reason (hometime, break time or ignorance) i log out without cancelling out of the mobile menu item i am using to give me this system directed work.

the outcome is the work remains locked on my user ID and nobody else gets this system directed work.

What i need is a way to "unlock" the work as change user, ending work user session etc, is not unlocking this. any ideas?

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PaulUK 5 on at

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RE: Work locked to user

The Split Work function works. In a dev box I managed to lock a Work item to my user in the W/H App. Scenario - connected to desktop W/H App and the locked Work appeared. Cancel in WH APP returned Error, only option was to close WH App. The Split Work function in Warehouse Management released my user.

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Fabulous Fabs 5 on at

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RE: Work locked to user

Tried this, the cancelled work is now locked on the user.

And it is showing in the On-Hand list on the user location

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PrebenVR 5 on at

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RE: Work locked to user

You can actually change the "Locked by" user if you first block the work. Then click Change user. Then click unblock work to continue working it. This worked in D365 version 10.0.21

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Burogster 390 on at

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RE: Work locked to user

Hi tl82,

here's what i have, a work order locked by user but change user is greyed out:

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tl82 535 on at

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RE: Work locked to user

hi can you show me a screenshot of what you have as a think i know the issue but i want to see first. i have personally found many ways around this since posting initially so will try and help.

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Burogster 390 on at

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RE: Work locked to user

Hi,

I have the same issue, how do you enable that function Change user? I can see it but it is greyed out.

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Sagar Suman 6,317 Super User 2025 Season 2 on at

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RE: Work locked to user

Hi,

Using existing work menu item cant be used to process a work locked on another user.

This option is only valid for cases when current work is locked by your user only and you want to proceed with an in process work locked on you.

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Rahul Mohta 21,032 on at

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RE: Work locked to user

another thing to try

www.erpsoftwareblog.com/.../

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Sagar Suman 6,317 Super User 2025 Season 2 on at

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RE: Work locked to user

HI tl82,

Your scenario is a very common issue in warehouses.

I wish Microsoft enhances the change user feature on the work to handle in process work also.

We extended it to handle such scenario if not a single work line is closed and first line is in progress i.e. worker was made available the work and he left.

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jannawangD365 on at

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RE: Work locked to user

Hi Tl82,

If the issue is resolved already, could you marked the answer? thanks.

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