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Microsoft Dynamics GP (Archived)

Un-applying a payment

Posted on by Microsoft Employee

I have a customer who paid an invoice by cash but put in the wrong amount and posted the payment.

So right now we have the Invoice in history at $943.23 and the payment in and applied of 944.00. There is an unapplied amount of .73. The customer would like to void the payment and enter the correct amount. I do not seem to be able to get it to work as I cannot unapply the payment and it will not let me void a partially applied payment. What is the correct procedure in a case like this?

Thank you in advance for your help.

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  • L Vail Profile Picture
    L Vail 65,271 on at
    RE: Un-applying a payment

    I think the topic was specifically addressing partially applied documents. When you say 'delete all bills', what do you mean?

    Kind regards,

    Leslie

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Un-applying a payment

    Can I use this same approach to delete all bills generated in the month of December and and all payments posted.  ((86 bills and a number of full and partial payments applied to those bills).  

  • Hossam Fathy Profile Picture
    Hossam Fathy 2,597 on at
    Re: Un-applying a payment

    If you apply Victoria solutions and you want to use same documents numbers, i will suggest to remove the invoice and payment through Remove Transaction History Utility. Removing the transactions from this process will remove all instances and records of the document within Payables Management as if it was never entered the first time.

    Here are the steps:

    a. Make sure that you have a backup.

    b. Go to Microsoft Dynamics GP | Tools | Setup | Purchasing | Payables.

    c. Unmark Print Historical Aged Trial Balance option.

    d. Go to Microsoft Dynamics GP | Tools | Utilities | Purchasing | Remove Transaction History.

    e. Select Document Number from the Ranges field.

    f. Enter the document number of the invoice.

    g. Click on Insert.

    h. Unmark Remove Transactions and Distributions.

    i. Mark the box for 'Print Report'.

    j. Click on 'Process'.

    *This will print the invoice that you would want to remove. Verify the accuracy of the transaction. If you are sure that you would want to remove this invoice, proceed to the step k.

    k. Mark Remove Transactions and Distributions this time.

    l. Click on Process.

    m. After removing the invoice, go back to the Payables Management Setup window and re-mark the Print Historical Aged Trial Balance option that you previously unmarked.

    2. After the invoice has been removed, you may want to run Check Links against Payables Transaction Logical Files and Payables History Logical Files to make sure there are no remaining records left in other tables. Data are actually stored in two or more tables. There is a possibility that one table is missing or damaged, check links examines other tables where the same information is stored, and re-creates the damaged record. This will also ensure data integrity and restore damaged data.

    Steps on how to run check links:

    a. Go to Microsoft Dynamics GP | Maintenance| Check links.

    b. Select Purchasing for series.

    c. Highlight Payables Transaction Logical Files and Payables History Logical Files tables in the Logical tables.

    d. Click on Insert after highlighting each.

    e. Click on OK.

    3. Go to Microsoft Dynamics GP | Tools | Setup | Posting | Posting, select the series of purchasing and the origin of payables transaction entry. Then make sure you are "posting to" GL. Save the new setting if necessary. Next go to the origin of payment entry and make sure that you are only "posting to" GL, as well.

    4. Re-enter and post the transactions, you will need to delete the GL batch to prevent GL from being updated a second time.

    5. Re-enter, repost, and reapply the original invoice and payment. Once transactions have been posted, go into Transactions | Financial | Batches and delete the batches that have been created so that General Ledger is not updated.

    6. Go back to Microsoft Dynamics GP | Tools | Setup | Posting | Posting and reverse the changes you made to your posting setup in step # 3.

    7. Print the HATB report and check the transactions.

    8. Once the desired results are attained in the test company, you could apply them to the live company.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Un-applying a payment

    That worked Victoria. Heck of a way to do it but it worked. Thanks for your help as well  Hossam.

  • Hossam Fathy Profile Picture
    Hossam Fathy 2,597 on at
    Re: Un-applying a payment

    You can void the invoice so the payment will be fully un-applied and you can void it and re-enter the invoice and the payment again.

  • Victoria Yudin Profile Picture
    Victoria Yudin 22,766 on at
    Re: Un-applying a payment

    Some additional information on this.  In many aspects the Payables and Receivables modules work the same in GP.  However, in this apply/unapply/void scenario Payables behaves very differently from Receivables.  The 3 big differences are:

    1. There is no unapply in Payables, as there is in Receivables.

    2. You can void Historical transactions in Payables, but you cannot in Receivables.

    3. You cannot void partially applied credit transactions in Payables, but you can in Receivables.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Un-applying a payment

    Canot as the invoice to unapply has been transfered to history. There has to be a way but it is a head scratcher.

  • Verified answer
    Victoria Yudin Profile Picture
    Victoria Yudin 22,766 on at
    Re: Un-applying a payment

    This is a little bit wacky, but here is the way to do this:

    1. Enter a 'dummy' invoice for $0.73 and post it.

    2. Apply the remaining $0.73 on the payment to this invoice.

    3. Void the payment (it will now be Historical).

    4. Void the dummy invoice (it will be Open).

    5. Re-enter the payment for the correct amount..

  • Hossam Fathy Profile Picture
    Hossam Fathy 2,597 on at
    Re: Un-applying a payment

    go to Apply screen and select the payment and un-apply it?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    Re: Un-applying a payment

    Tried it. it told me I could not void a partially applied payment.

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