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Good Afternoon,
We have been utilizing Lockbox functionality effectively until about two weekend ago.
Sales >> Routines >> Lockbox File Import
Path out and find file
Batch No: Free text field right in whatever we want >> Tab off and create batch
Opens Batch Entry window >> Save
Process in Lockbox File Import window
Send report to screen
Shows what has been loaded >> Should be brought in as Cash Receipts
For the past two weeks no cash receipt numbers are being generated and the batch that was created is empty.
Any thoughts as to why it wouldn't generate the Cash Receipt?
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Did anybody change your the file format. Go to Cards>>Lockbox and see if the file has been changed or if it still exists. Sound like the file disappeared or someone made a change. I would contact whoever set this up originally and see if they can give you a hand.
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