Share
Report
35One of our admins for CRM that has left the company and when we disabled his account, parts of the customizations in CRM crash. When we turn his account back on, everything starts working again. I'm trying to track down everything that could cause this, but I am not having any luck and I am running out of ideas.
It looks like this might have something to do with a plugin, but maybe not just a plugin. I did an advanced search for SDK Message Processing Steps and filter the impersonating User against his id, and I did find one thing. It seems to be an active real-time workflow but it has no name. Therefore, I can't pull it up and disable it and I can't find it in any other lists. The workflow is in fact related to the entity that crashes on update when we disable his account, so it seems likley that this could be related. But I have no idea how to go about approaching this.
Any ideas? I'm wondering if I could jump into SQL and give it a name, then maybe it will show up and I can disable it.
I'm not sure this plugin is the problem but it seems highly suspect. I think I just need to find everything he owns or that runs under his account (impresonating use) then either disable it or change it to run as the CRM system admin account.
I'm open to ideas here. I don't run into stuff like this often, so it is outside my experiance. Any suggestions, links, ideas, etc. are much appreciated.
Best regards,
Jon
All responses (
Answers (
