Marketing Event Form Error: Exception in creation of contact. Exception: Contact should be linked to a Parent Account

(0) Share

Report

Posted on by mcrthomas

166

I'm trying to use a Marketing Form for events. However I receive the error in the subject. The Form Type is Event Registration.

We are required to have an parent account for all contacts which is the reason we need to generate new leads if the contact is not recognized. I feel like l'm overlooking something, but can find any documentation about what that might be.

I have the same question (0)

All responses (3)

Answers (0)

Suggested answer

Haig Liu Microsoft Employee on at

Like (0)

Report

RE: Marketing Event Form Error: Exception in creation of contact. Exception: Contact should be linked to a Parent Account

Hi AdmWombat,

Please adjust your setting:

https://learn.microsoft.com/en-us/dynamics365/marketing/mkt-settings-matching

Was this reply helpful? Yes No
mcrthomas 166 on at

Like (0)

Report

RE: Marketing Event Form Error: Exception in creation of contact. Exception: Contact should be linked to a Parent Account

Adjust my settings to what? All I want the event form to do is create new leads because our contacts are required to have a Parent Account.

Was this reply helpful? Yes No
Suggested answer

Nishant Rana 11,325 Microsoft Employee on at

Like (0)

Report

RE: Marketing Event Form Error: Exception in creation of contact. Exception: Contact should be linked to a Parent Account

The error seems to be coming from a custom plugin / flow / wf on create of contact, the OOB Marketing form submission. The contact that is getting created by marketing doesn't have the parent account set. Try implementing a pre create plugin to make it work.

Was this reply helpful? Yes No