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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Dynamics 365 Email Ent...
Microsoft Dynamics 365 | Integration, Dataverse...
Answered

Dynamics 365 Email Entity: Reply Count Field

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Posted on by D365EL 311

Hello Community,

The email activity entity has many out of box fields, one of which is called "Reply Count". Does anyone know how this field is getting populated? I have done some testing of replying emails, but this field remains blank. Is the system supposed to auto populate this field?

Any insights would be appreciated.

Thank you!

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  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at

    Hi Partner,

    ‘Reply Count’ is one of email KPIs, is interaction data, So you need to enabled email engagement on your site.

    Use email engagement to view the message interactions such as, alerts, clicked a link, opened an attachment, or sent a reply on your emails. 

    https://learn.microsoft.com/en-us/dynamics365/sales/email-engagement 

    You can refer to the following link to enable it:

    Configure email engagement to show sellers and sales managers the insights on customers' engagement with emails to help build customer relationships. Only the emails that are sent from Dynamics 365 are considered for email engagement analysis.

    https://learn.microsoft.com/en-us/dynamics365/sales/configure-email-engagement 

    pastedimage1672909336207v2.png

    Test Result:

    pastedimage1672909119489v1.png

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