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Setting up Notifications in Customer Engagement

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Posted on by Brendaama

How one setup notifications in the Customer Engagement? e.g. Email Notifications etc.

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Leah Ju Microsoft Employee on at

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Setting up Notifications in Customer Engagement

Hi Partner,

In the Customer Engagement, we can use following notfications:

1)Form level Notifications:

https://learn.microsoft.com/en-us/power-apps/developer/model-driven-apps/clientapi/reference/formcontext-ui/setformnotification

https://www.c-sharpcorner.com/article/set-form-notifications-with-webresource-in-dynamics-crm/

2)User notification:

https://www.crmcrate.com/javascript/display-a-user-notification-in-the-dynamics-365-application/

3)Enable in-app notifications within model-driven apps.

https://learn.microsoft.com/en-us/power-apps/developer/model-driven-apps/clientapi/send-in-app-notifications?tabs=clientapi

4)You mentioned email notification, we can create/send emails through power automate automatically.

Refer to the following video for more details:

https://www.youtube.com/watch?v=3IfuleME9Q0

I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
Regards,
Leah

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